Join the queue
Guests scan a QR code or enter a PIN to join without downloading apps.
Receive confirmation
A confirmation message shares their position and estimated wait time.
Wait with updates
Automated updates keep guests informed as the line moves forward.
Approaching alert
Guests are notified when they are close to being called.
Called now
The final call includes clear instructions for where to go next.
Service complete
Tickets are closed and metrics update instantly for staff and admins.
Experience highlights
The key moments that build guest confidence and reduce uncertainty.
Mobile-first entry
Join from any device with QR or PIN access.
Transparent waits
Estimated wait times update as staff progress the queue.
Proactive messaging
Guests get notified before it's their turn.
Journey checklist
Set up the guest experience so it stays consistent and clear.
- Post QR and PIN signage at the entry point
- Confirm notification templates for join and called-now
- Set realistic service time averages
- Share expectations for arrival when called
- Close tickets promptly to keep wait times accurate
Want to test the guest flow?
Join a live queue to preview the messages and timing from a guest perspective.