Call next
Advance the queue with one tap and notify the next guest.
Manage walk-ins
Add manual tickets and merge in-person traffic.
Update status
Pause, mark missed, or complete tickets as service changes.
Reassign lanes
Move tickets between counters or teams during busy periods.
Time estimates
Adjust service times to keep guest wait estimates accurate.
Live notes
Attach notes for handoffs or follow-up requirements.
Shift checklist
Keep a consistent routine so queues stay predictable.
- Log in to the staff dashboard
- Confirm your active queue and service lane
- Review active tickets and upcoming guests
- Announce delays or changes if needed
- Keep ticket status updates current
Operational tips
Small habits that keep service smooth and guests informed.
Stay in sync
Use shared notes to hand off guests between staff without confusion.
Avoid stale tickets
Mark missed tickets quickly so the queue stays accurate for everyone.
Communicate early
Send a quick announcement when delays will impact wait times.
Need the live staff view?
Open the staff dashboard to call next, manage walk-ins, and monitor active tickets in real time.