Wait time trends
Track average wait times by day, hour, and service type.
Queue throughput
Measure how many guests are served per hour or shift.
No-show rates
Identify drop-offs and adjust messaging or staffing.
Peak load windows
See when queues spike to plan coverage.
Service duration
Compare actual service times to targets.
Location performance
Benchmark every branch and service lane.
Analytics checklist
Build a consistent cadence for reviewing performance.
- Review wait time trends weekly
- Compare shift performance against staffing levels
- Flag no-show spikes and adjust notification timing
- Share insights with staff leads after peak days
- Export reports for monthly planning
Reporting tips
Use analytics to create steady, measurable improvements.
Start with trends
Focus on week-over-week changes to find sustainable improvements.
Pair data with context
Add staff notes when events or outages affect queue performance.
Act on one metric
Pick a single KPI to improve each month instead of changing everything.
Need the analytics dashboard?
Visit Business Admin to explore detailed queue analytics and export reports for your team.