Standard queue
First-in, first-out flow with predictable service handoff.
Appointment-backed
Blend scheduled appointments with walk-ins using priority rules.
Multi-lane service
Route guests to different counters, rooms, or service teams.
Configuration priorities
These settings have the biggest impact on wait time accuracy and staff flow.
Capacity limits
Set max active tickets and warn staff when the queue is near full.
Service time targets
Define average service time so the system can estimate wait times.
Hold and re-queue rules
Decide when tickets can be paused, rescheduled, or marked as missed.
Guest messaging
Send updates at join, approaching, and called-now milestones.
Service checklist
Make sure every service type is ready before opening the queue.
- Choose a service name guests will recognize
- Assign a default service duration
- Set queue visibility and join rules
- Define staff roles that can update tickets
- Enable notifications before opening the queue
Ready to test your queue?
Use the staff dashboard to call next, pause tickets, and make sure messaging triggers at the right moments.