Platform accounts
Manage organizations, subscriptions, and global settings.
Role governance
Define admin roles and approval flows across tenants.
Compliance monitoring
Audit sensitive activity and enforce data policies.
System health
Monitor uptime, service status, and queue performance.
Support tooling
Impersonate accounts and resolve escalations.
Billing oversight
Track plan usage, invoices, and renewals.
Super admin checklist
Keep visibility on the most critical platform controls.
- Review organization onboarding requests
- Confirm role assignments for new admins
- Audit recent escalations and support notes
- Monitor platform uptime and alerting
- Review usage spikes by organization
Operational tips
Practices that help keep the platform stable and trusted.
Document escalations
Log incident timelines so future triage stays consistent.
Validate access changes
Double-check high-privilege role updates before saving.
Communicate proactively
Send status updates before downtime impacts customer queues.
Need to manage organizations?
Use the Super Admin dashboard to review org access, billing, and support needs.